Decoding Business

Incentives Gone Wild Part II: Customer strong-armed for “perfect” service feedback rating
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Incentives Gone Wild Part II: Customer strong-armed for “perfect” service feedback rating

This article is Part II of “Incentives Gone Wild,” a story discussing the reality of incentives that hit too close to an individual’s pocketbook. When businesses and governments implement over-simplified incentive programs, people begin to see dollars within reach and…

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Incentives Gone Wild: Atlanta School System Cheating Scandal Just One of Many Visible Signs of Overly-simplistic Incentive Programs

Misguided Incentives Steal the Show This week we’ve learned of the Atlanta school system’s multi-teacher, multi-administrator, multi-school conspiracy to cheat in order to win funds for the school and for teacher bonuses. The dangerously short and direct tie from individual…