service rating

Incentives Gone Wild Part II: Customer strong-armed for “perfect” service feedback rating
|

Incentives Gone Wild Part II: Customer strong-armed for “perfect” service feedback rating

This article is Part II of “Incentives Gone Wild,” a story discussing the reality of incentives that hit too close to an individual’s pocketbook. When businesses and governments implement over-simplified incentive programs, people begin to see dollars within reach and…